CUSTOMER SUPPORT

    FREQUENTLY ASKED QUESTIONS

    Are there blackout dates?

    A: Book-ngo special offers do not have any blackout dates. Although Book-ngo offers allow the maximum flexibility with 18 months to travel, we highly recommend once you know your travel dates to book them as hotels often do sell out during holidays and school breaks. All the hotel availability works on a first come first served basis.

    How do I book my travel dates?

    Book-ngo special offers work by providing maximum flexibility with up to 18 months to set your travel dates. Upon purchasing your special offer, you will receive your login credentials via email and SMS where you can set your travel dates. Our inventory is fantastic, and we are confident that we will be able to offer you the dates that you require. However, for your peace of mind, we offer a 7-day full money-back guarantee so that if your dates are not available, you can claim a full refund. Our offers have NO blackout dates. However, these deals work on a first-come, first-served basis. Due to the huge discounts offered, we suggest booking your dates as soon as possible to ensure you get the inventory you would like, especially for high-demand seasons and holidays.

    What is included the all inclusive packages?

    Book-ngo exclusive all-inclusive packages are available in Mexico, the Dominican Republic, Jamaica, Costa Rica, and Panama. The all-inclusive packages include luxury accommodations, unlimited meals, alcohol, and use of the resort amenities. Airfare and transportation are not included. Book-ngo customers, on average, save over $2000 on our all-inclusive travel packages when compared to other travel sites like Expedia and Booking. The cost of the all-inclusive package is NOT per person; it is for the entire stay for 2 adults and, in most cases, 2 kids. The specific hotel offer will specify if kids are included.

    Is the cost per person?

    We are pleased to tell you that the prices shown at checkout before payments are made are always based on the total cost for the accommodation for the entire stay. Our prices are NOT per person but for the ENTIRE stay. Some offers also have additional benefits included, but the cost is always based on the full traveling party, whether that is for 2 or 4 people and regardless of the deal including breakfast or all-inclusive. The cost shown is the full cost of the vacation, not per person and not per night.

    How do I get reservation-related assistance?

    Book-ngo customers can simply click the “Customer Support” tab where there are options to create a support ticket for our team to provide any assistance you may require. It is our goal to provide immediate assistance to customers with our general response time being within 30 minutes.